Reception handles two queues
Staff helping people at the desk are also expected to answer incoming administrative calls.
Backed by
AI Office Manager for Physiotherapy Practices Simplify your appointment intake
Zweelie is your AI office manager that answers physio office calls, captures appointment requests, and keeps first-visit inquiries and reception callbacks organized.
Front-desk support for physiotherapy & rehabilitation practices
Zweelie helps physiotherapy and rehabilitation teams organize first-visit inquiries and appointment changes while reception is helping people at the desk. Keep the requested clinic, preferred time, and callback details with one assigned request. Your staff check availability and confirm arrangements through the practice system, using your approved administrative workflow.
Built around the work of: physiotherapy clinic owners, physical therapy practice managers, rehabilitation reception coordinators.
Mobile app + web platform
Run your business from anywhere.
Answer calls, qualify leads, follow every opportunity, collect payments, and keep customer work organized from wherever the day takes you.
When a request gets lost, the work can follow.
The customer communication problems that physiotherapy & rehabilitation practices need to solve.
What's at stake
The requested location is unclear
A caller reaches a shared number without staff knowing which office they meant to contact.
A callback becomes an appointment promise
A preferred time is passed along as if availability and the appropriate provider have already been confirmed.
From the first inquiry to an owned next step
Connect each inquiry with the person and information needed to move it forward.
Define the permitted office intake
Review privacy requirements, service-provider arrangements, access controls, recording, and tracking settings. Specify which administrative details reception may collect.
Record the location and callback preference
Collect only the approved contact information and office request. Direct referral documents, symptoms, and treatment questions to the practice's approved clinical channels.
Return the request to reception
Assign the callback to staff who can check their practice system, confirm the next step, and explain any appointment requirements without an automated scheduling promise.
Capabilities
Keep practice inquiries connected
Bring consultation inquiries, appointment requests, and reception follow-ups into one shared view. Give each request an owner and a clear next step, with information tailored to your practice's approved administrative workflow. Features depend on your plan.
Calls and SMS
Capture appointment inquiries, share your practice's office information, and route calls to the right person. Give reception the context for a helpful callback.
Hi, I'd like to arrange my first physio appointment at Stridewell. Do you have any evening availability?
Thanks, Nell. Reception will check evening appointment options and call you back.
First physio appointmentAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
NP
Nell Parker
1 call
Nell requested a first physio appointment after 5 PM. Reception will check practitioner availability and call with options before confirming a booking.
Opportunities
Track consultation inquiries, first-visit requests, and appointment changes. Assign a follow-up so reception can review availability and confirm the next step with the caller.
First physio appointment
Nell Parker
Files
Give reception quick access to first-visit guides, appointment policies, and public practice information, organized under your practice name.
SP
Stridewell Physio3 files
Drop files hereStridewell Physio office guides
first-physio-visit-guide.pdfStridewell Physio · Reception
Office guideappointment-change-policy.pdfStridewell Physio · Reception
Office guideclinic-accessibility-guide.pdfStridewell Physio · Reception
Office guideForms
Build a practice-approved inquiry form around contact details, the requested service or location, and preferred callback times. Connect each submission to the staff member who will respond.
Stridewell PhysioRequest a physio appointment
Send reception your appointment inquiry and preferred contact details.
Form submitted
First physio appointment
Notes
Keep callback preferences, appointment questions, and agreed administrative next steps with each inquiry so reception can pick up the conversation.
OG
First physio appointment
Nell requested a first physio appointment after 5 PM. Reception will check practitioner availability and call with options before confirming a booking.
Nell ParkerFirst physio appointmentIn progressJE
Follow-up visit reschedule
DraftKian asked to move Friday's follow-up visit to next week. Reception should check the practice calendar and confirm a new time with him before changing the appointment.
Kian ShahFollow-up visit rescheduleOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep every inquiry moving
Give reception a clear view of first-visit inquiries, rescheduling requests, and preferred appointment times. Your staff check the practice calendar and confirm arrangements, using the privacy and access requirements approved for your administrative workflow.
Zweelie brings customer communication, intake, and follow-up ownership together on web and iOS. Explore our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- Unlimited call minutes*
- Unlimited text messages*
- Unlimited contacts
- Unlimited opportunities
- Multi-location support (up to 3 locations)
- Dedicated onboarding specialist
- All products, including conversations, forms, and reports
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
*Unlimited call and SMS usage is subject to our Fair Use Policy.
Questions from physiotherapy & rehabilitation practices
Can Zweelie book physiotherapy appointments?
Coming soon: appointment-booking integrations with practice-approved scheduling systems. Availability will depend on supported providers and the required privacy and data-handling safeguards. Today, reception reviews administrative requests and confirms appointments in the practice system. Clinical referrals, suitability, treatment, and insurance decisions remain with qualified staff. Need this sooner? Contact us to discuss your requirements and timing.
How does Zweelie help my team follow up?
Give reception a clear view of first-visit inquiries, rescheduling requests, and preferred appointment times. Your staff check the practice calendar and confirm arrangements, using the privacy and access requirements approved for your administrative workflow.
Can our owner and office team work from the same customer history?
Yes. Give reception and practice managers a shared view of approved administrative inquiries, callback preferences, and next steps. Assign each request to the right staff member. Configure the workflow around your practice's privacy, access, recording, and service-provider requirements before use. Team access and product availability depend on your plan and permissions.
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