Calls during another repair
The technician cannot keep interrupting equipment work to gather a new site's details.
Backed by
AI Office Manager for Refrigeration Repair Organize refrigeration service requests
Zweelie is your AI office manager that answers refrigeration service calls, captures equipment details, and keeps site contacts and callbacks connected.
Customer work for commercial refrigeration repair
Zweelie helps commercial refrigeration repair companies keep incoming requests organized while technicians work. A restaurant manager reporting a failed cooler needs a clear route to your team. Capture the business, site, equipment details, and observations so the next callback starts with useful information.
Built around the work of: refrigeration service owners, commercial refrigeration technicians, service coordinators.
Mobile app + web platform
Run your business from anywhere.
Answer calls, qualify leads, follow every opportunity, collect payments, and keep customer work organized from wherever the day takes you.
When a request gets lost, the work can follow.
The customer communication problems that commercial refrigeration repair need to solve.
What's at stake
Wrong site or equipment
A customer with several premises may leave out which unit and location need attention.
Updates scattered
The manager's photos and the technician's notes end up in different message threads.
From the first inquiry to an owned next step
Connect each inquiry with the person and information needed to move it forward.
Capture the site and issue
Collect the business location, on-site contact, equipment type, and the customer's reported symptoms.
Prepare technical review
Attach a model-label photo and notes to an assigned opportunity for the qualified person returning the call.
Keep the handoff connected
Staff determine the response and parts needs in their existing tools, while customer updates and payment requests stay linked in Zweelie.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
I'm at Pinegrove Bistro. Who can review our walk-in cooler service request?
Thanks, Mira. Olivia will follow up with you.
Pinegrove Bistro cooler serviceAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
MK
Mira Kapoor
1 call
Mira sent the cooler label for Pinegrove Bistro. Coordinate kitchen access with the restaurant manager.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Pinegrove Bistro cooler service
Mira Kapoor
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
MK
Mira Kapoor3 files
Drop files hereFiles for pinegrove bistro cooler service
cooler-label.jpgMira Kapoor · Pinegrove Bistro cooler service
Photoequipment-photo.jpgMira Kapoor · Pinegrove Bistro cooler service
Photosite-access.pdfMira Kapoor · Pinegrove Bistro cooler service
DocumentForms
Build an intake form around business and site, on-site contact, equipment type. Accept relevant files and connect submissions to customer opportunities.
Polar Finch CoolingCommercial cooling request
Tell our team what you have in mind.
Form submitted
Pinegrove Bistro cooler service
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Polar Finch Cooling$380Pinegrove Bistro cooler service
- Customer
- Mira Kapoor
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, ready for the next conversation.
OG
Pinegrove Bistro cooler service
Mira sent the cooler label for Pinegrove Bistro. Coordinate kitchen access with the restaurant manager.
Mira KapoorPinegrove Bistro cooler serviceIn progressJE
Market freezer maintenance
DraftEllis requested freezer maintenance for the market. Confirm the equipment list and preferred service window.
Ellis GrantMarket freezer maintenanceOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep every inquiry moving
Connect the equipment details, venue contact, and service request so your coordinator can prepare the technician callback. Keep the business informed as your service team confirms access, parts, and the work schedule.
Zweelie brings customer communication, intake, and follow-up ownership together on web and iOS. Explore our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- Unlimited call minutes*
- Unlimited text messages*
- Unlimited contacts
- Unlimited opportunities
- Multi-location support (up to 3 locations)
- Dedicated onboarding specialist
- All products, including conversations, forms, and reports
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
*Unlimited call and SMS usage is subject to our Fair Use Policy.
Questions from commercial refrigeration repair
Can Zweelie collect equipment details before a refrigeration callback?
Yes. A tailored intake form can request site and equipment information with file uploads, and customer calls and texts stay connected to the opportunity. A technician still reviews the information and decides what action is appropriate.
How does Zweelie help my team follow up?
Connect the equipment details, venue contact, and service request so your coordinator can prepare the technician callback. Keep the business informed as your service team confirms access, parts, and the work schedule.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions.
Related industries
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