Vague appliance requests
A message about a broken machine leaves the office chasing basic information.
Backed by
AI Office Manager for Kitchen Equipment Repair Capture kitchen equipment inquiries
Zweelie is your AI office manager that answers kitchen-equipment repair calls, organizes appliance photos, and keeps service requests and callbacks together.
Customer work for restaurant-equipment repair
Zweelie helps restaurant-equipment repair businesses capture inquiries from busy kitchens. The caller may know what stopped working but not the model, warranty history, or person who last arranged service. Keep the conversation, equipment photos, and site contact together for staff to review before responding.
Built around the work of: kitchen-equipment service owners, commercial appliance technicians, service desk coordinators.
Mobile app + web platform
Run your business from anywhere.
Answer calls, qualify leads, follow every opportunity, collect payments, and keep customer work organized from wherever the day takes you.
When a request gets lost, the work can follow.
The customer communication problems that restaurant-equipment repair need to solve.
What's at stake
Changing site contacts
The chef, manager, and owner may each provide a different part of the service request.
Repeat inquiries without history
Another employee answers without knowing what was discussed about the same appliance.
From the first inquiry to an owned next step
Connect each inquiry with the person and information needed to move it forward.
Start a useful service record
Capture the restaurant location, appliance type, reported issue, and best on-site contact.
Collect supporting details
Link photos, model information, and prior messages to the customer and opportunity.
Assign the next action
Give the callback a responsible person and keep notes and payment activity connected after staff agree the service scope.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
Our oven at Olive Lane needs service. I can send the model and serial number.
Thanks, Luca. Olivia will follow up with you.
Olive Lane oven serviceAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
LM
Luca Marino
1 call
Luca shared the oven plate for Olive Lane. Ask the service coordinator to confirm kitchen access.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Olive Lane oven service
Luca Marino
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
LM
Luca Marino3 files
Drop files hereFiles for olive lane oven service
appliance-label.jpgLuca Marino · Olive Lane oven service
Photokitchen-equipment.jpgLuca Marino · Olive Lane oven service
Photoservice-request.pdfLuca Marino · Olive Lane oven service
DocumentForms
Build an intake form around restaurant location, appliance type, model details if known. Accept relevant files and connect submissions to customer opportunities.
Copper Pan RepairsKitchen equipment request
Tell our team what you have in mind.
Form submitted
Olive Lane oven service
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Copper Pan Repairs$290Olive Lane oven service
- Customer
- Luca Marino
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, ready for the next conversation.
OG
Olive Lane oven service
Luca shared the oven plate for Olive Lane. Ask the service coordinator to confirm kitchen access.
Luca MarinoOlive Lane oven serviceIn progressJE
Café dishwasher repair inquiry
DraftAisha needs the café dishwasher reviewed. Attach the equipment photo and arrange a callback.
Aisha BellCafé dishwasher repair inquiryOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep every inquiry moving
Give your service coordinator the equipment model, kitchen contact, and access details in one customer history. Assign the inquiry and keep updates visible while your technicians assess the equipment and confirm service arrangements.
Zweelie brings customer communication, intake, and follow-up ownership together on web and iOS. Explore our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- Unlimited call minutes*
- Unlimited text messages*
- Unlimited contacts
- Unlimited opportunities
- Multi-location support (up to 3 locations)
- Dedicated onboarding specialist
- All products, including conversations, forms, and reports
- Spam call filtering
- Contact blocking
- Notifications
- Call forwarding in the mobile app
- Caller ID in the mobile app
- Multilingual receptionist
- Products, services, and tax rates
*Unlimited call and SMS usage is subject to our Fair Use Policy.
Questions from restaurant-equipment repair
Can our office review inquiries from several restaurant locations?
Use customer records, request details, and assigned opportunities to keep each site's conversation understandable. Your own business locations and phone lines can also have their own context. Confirm the customer's service address rather than assuming it from the incoming number.
How does Zweelie help my team follow up?
Give your service coordinator the equipment model, kitchen contact, and access details in one customer history. Assign the inquiry and keep updates visible while your technicians assess the equipment and confirm service arrangements.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions.
Related industries
Explore all industriesRead the guide · Restaurant-Equipment Repair